How do you measure your customer’s experience? Catalyst is Ireland’s leading supplier of mystery shopping and mystery shop programmes, providing key measures of sales service and customer service.

Research is the cornerstone of effective marketing planning and is the foundation of successful marketing strategies. Catalyst provides the full range of qualitative and quantitative methods in both Consumer and Trade markets.

Improve performance in your business using Catalyst’s expertise in employee and franchisee communications, incentives and training based on key insights from mystery shopper and market research.

Some clients prefer to use Catalyst  on a consultancy basis and combine with their own in-house teams. Catalyst can provide advice and support for your research, mystery shopping or performance improvement projects.