A well informed, highly motivated and properly trained sales or customer service team will significantly improve the performance and profitability of your company or organisation. Catalyst’s expertise in Communications, Incentives and Training - based on key learnings from our performance measurement and market research - offers our clients a unique approach to delivering results.

  

COMMUNICATOR – CATALYST'S COMMUNICATIONS PACKAGES

Communicator is a package of printed, electronic and telephone communications to store management and staff that explains all aspects of a mystery shopping or performance improvement programme:

• Communications tailored for retail management and staff
• Tailored packages for retail franchisees and distributors
• Communicates key elements of a programme from launch through to rewards presentation
• Catalyst manages copywriting, design, printing, mailing
• Posters, brochures and memory joggers
• Programme updates via mail, email and newsletters
• Website inserts and links designed and managed
• 1800 Telephone Helpline

   

IMPROVER – RECOGNITION AND REWARDS BY CATALYST

Improver provides Catalyst’s client’s with a tailored recognition and rewards package to incentive their sales and customer service management and staff;

• Sources rewards and incentives that drive key performance indicators
• Rewards based on staff profiling research conducted among staff
• Rewards and recognition are tailored by recipient’s lifestyle – age group, location etc.
• Multi-level rewards by grade: manager, team, store, area, assistants etc.
• Awards sourced include
    - certificates
    - store vouchers;
    - merchandise;
    - adventure days;
    - team building;
    - travel;
    - Awards ceremonies.

 

TRAINING – DESIGNED TO IMPROVE SALES AND CUSTOMER SERVICE

Customer service – how your staff can set you apart from competitors by providing customer service which results in customer satisfaction and loyalty.

Retail selling – equipping your sales staff with the skills and techniques to turn every customer encounter into a successful sales encounter.

POWER SALES – one on one coaching for big ticket and high involvement sales staff that will enable them to maximize their sales opportunities.

RETAIL SALES COACHING – on-going coaching of retail staff that keeps their skills and motivation fresh and up to date.